Cautia terms of use

Cautia provides operational software for insurance agencies and brokers, including document organization, conversations and enabled AI assistants such as Elías and Valentina. Cautia is not an insurer and does not issue policies, accept risks or replace an insurance intermediary.

Comparisons, summaries and proposals are working materials, not binding insurer offers or guarantees of coverage, price or issuance. Pilot features and scope may be limited.

You must be an adult, use an owned or authorized email address, verify it and protect your credentials. Do not share passwords. Report unauthorized access to hola@cautia.ai.

The user creating an agency becomes its owner and represents that they may act for it. Membership and permissions are managed per agency. A user may belong to several agencies. Invitations do not transfer ownership.

You retain rights to your documents and outputs. You authorize processing only to provide requested features, operate and protect the service and provide support, as described in the privacy policy and agency processing agreement.

Upload only information you may lawfully process. Do not submit unnecessary data, passwords, private keys or third-party secrets. Account acceptance does not authorize processing on behalf of other data subjects.

Email and WhatsApp connections are optional and require authorized access to the external account. Provider permissions and terms also apply. Disconnecting an account does not delete documents already imported.

AI can make mistakes, omit information and generate inaccurate content. Review source documents, values, conditions, recipients and results before using or sharing them. The agency remains responsible for its advice and decisions.

AI features use the external providers identified in the privacy policy. The pilot does not guarantee direct insurer-portal quoting or availability of every integration. An assistant response is not proof of a send, payment or policy issuance without the corresponding confirmation.

Do not use the service for unlawful activity, impersonation, spam, accessing other agencies, bypassing controls or compromising security. Cautia may proportionately restrict access for abuse or security risks, subject to statutory rights.

Opening an account does not transfer Cautia software, branding or design rights. Third-party marks belong to their owners and do not imply endorsement.

Maintenance, incidents and third-party failures may interrupt service. Keep copies of important documents. The pilot promises neither uninterrupted availability nor a specific service level.

Registration does not authorize charges. Paid plans, prices or commercial changes must be disclosed and agreed before purchase. Request account closure and data management at hola@cautia.ai. Leaving an agency does not automatically delete its records or override retention obligations.

Acceptance records identify the document version and date. Material changes will be communicated and new acceptance requested when appropriate. Accepted versions are retained as evidence.

Colombian law applies. These terms do not waive mandatory rights or liabilities that cannot legally be limited. Contact hola@cautia.ai about questions or disputes without prejudice to access to competent authorities.